Refund policy

Last updated: July 11, 2026

At VeraMara, we aim for your total satisfaction with every purchase. If for any reason you are not happy with your order, we provide a clear and simple return process.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Condition

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that do not comply to these conditions are not eligible for a return.

Easy Returns

Our support team will assist you throughout the return process to make it as smooth as possible. To start a return, you can contact us at support@veramara.com. 

When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Important: Return Location

VeraMara is a registered company in the United States, but we operate via a Direct-to-Consumer model. This means our inventory is held internationally.

DO NOT send returns to our administrative office in New York, United States. Our United States address is for corporate administration only and does not have warehouse facilities. Packages sent to this address cannot be processed, forwarded, or refunded.

Return Costs

There is no cost to the customer if the item is defective, damaged in transit, missing, or incorrect. VeraMara will cover return shipping fees in these cases. 

If you ordered the wrong item, the size does not fit, or you no longer want the product, you are responsible for the return shipping cost. Shipping charges are non refundable. Cost depends on package size, weight, and origin. You'll receive a quote with your return authorization email.

Shipping Cost Refunds

All VeraMara orders ship free of charge, so no shipping refund applies on returns. For defective, damaged, or incorrect items, you receive a full product refund with no deductions.

Restocking Fee

VeraMara does not charge any restocking fees.

How to Return an Item

Step 1: Contact Us
Send an email to support@veramara.com including your order number and the reason for the return.

Step 2: Receive Instructions
Our customer service team will review your request. We will provide you with the specific return address in Asia and a Return Authorization form. 

Step 3: Ship & Track
Download & print the return label. Pack the item securely. You must use a shipping method with Tracking. Please share the tracking number with us via email so we can monitor the return. We are not responsible for lost packages sent without tracking.

Return Processing Timeline

Once your return arrives at our facility, we inspect it within 2 business days. You'll receive an email confirming whether your refund has been approved. After approval, refunds are processed to your original payment method within 10 days.

Partial Returns

If you return only part of your order, the items you keep remain charged at their original price, and you'll be refunded for the returned items only. Any promotional discounts applied to your order (e.g., "buy 2, get 10% off") may be recalculated based on the items you keep, and the difference deducted from your refund if the discount no longer applies.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you received a damage item you are required to include photos of the item with your return request.

Exceptions / non-returnable items

Certain items cannot be returned for hygiene, safety, or product-type reasons. These include intimates, underwear, and swimwear (if the hygiene seal has been removed), pierced jewelry such as earrings, personal care and beauty items once opened, custom or personalized products (special orders, monogrammed, or made-to-measure items), final sale items clearly marked as such on the product page, and gift cards. Any other items marked as non-returnable on the product page are also excluded. Please contact us at support@veramara.com if you have questions about a specific item.

Lost Orders: In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.

Order Cancellation

If you change your mind after placing an order, contact us at support@veramara.com as soon as possible. We process orders quickly, so cancellation requests must be received within 12 hours of placing your order to be guaranteed. If your order has already been dispatched, cancellation is no longer possible. In that case, please follow our standard return process once the item arrives.

International Returns

VeraMara currently ships and accepts returns only within the United States. Orders placed from outside the US are not supported.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process the refund too. 
If more than 15 days have passed since we’ve approved your return, please check your bank and/or card company. If the refund remains missing please contact us at support@veramara.com.

Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection laws. Nothing in this policy limits the rights you have as a consumer under United States federal or state law.

Business Name: VeraMara
Company Name: VeraMara Retail LLC
Business address: 10 Columbus Cir New York NY 10019 United States
(Address available only for administrative correspondence. No returns and no physical point of sale at this address)
Business registration number (EIN): 47-2117276

Contact Details
Email: support@veramara.com
Phone: +1 (646) 982-1637
Estimated Response Time: 30 minutes - 24 hours

Business Hours:
Monday to Friday: 9:00 AM - 6:00 PM (ET)