Shipping policy
Last updated: July 11, 2026
At VeraMara, we are committed to providing an exceptional shopping experience for our United States customers, including clear and straightforward and fully transparent shipping terms. To offer you exclusive designs at competitive prices, we operate using an efficient Direct-to-Consumer model.
Origin & Logistics (Important)
Please note that our products are shipped directly from our manufacturing partners and logistics centers in Asia. By eliminating middlemen and local warehousing costs, we can offer you premium quality products at a fairer price.
Shipping Locations
This shipping policy applies to orders shipped to the United States. At the moment we only deliver within the United States.
Delivery Times
Below are the estimated delivery timelines for all shipments.
Order Cutoff Time
5:00 PM Eastern Time (ET). Orders placed after this time are processed the following business day, which may add an additional day to the delivery schedule.
Order Handling Time
1 to 3 days (Monday to Friday).
Transit Time
5 to 9 days (Monday to Friday).
Estimated Total Delivery Time
6 to 12 business days.
Carrier Services
We work with dependable shipping providers for deliveries within the United States. These may include USPS, UPS, FedEx, and other regional carriers depending on your location.
Shipping Costs
Free Shipping. All United States orders qualify for free shipping with no minimum purchase required.
Delivery Issues
If you experience delivery delays, missing packages, or other shipping related concerns, please contact our customer support team as soon as possible. We will work with the carrier to help resolve the issue and ensure your order is delivered safely.
Wrong or Undeliverable Address
Please double-check your shipping address before placing your order. If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we will contact you to arrange reshipment. Reshipping fees may apply. If you do not respond within 14 days, the order will be processed as a return per our refund policy.
Address Change After Order
If you need to change your shipping address after placing an order, contact us at support@veramara.com within 12 hours. Once your order has been dispatched, we are unable to modify the shipping address.
Tracking Your Order
Once your order has shipped, you will receive an email notification containing your tracking number. You may monitor shipment progress using our Track My Order page.
International Shipping
VeraMara currently ships only within the United States. We do not deliver to international addresses, including Canada and Mexico.
Holiday and Peak Season
During peak periods such as Black Friday, Cyber Monday, and the December holiday season, processing and transit times may extend by 1 to 3 business days due to higher order volumes and carrier capacity. We recommend ordering early during these periods.
Statutory Rights
This shipping policy does not affect your statutory rights under applicable consumer protection laws. Nothing in this policy limits the rights you have as a consumer under United States federal or state law.
Questions
For additional shipping questions, please visit our Frequently Asked Questions page or contact our support team via Email.
Contact Information
Business Name: VeraMara
Company Name: VeraMara Retail LLC
Business address: 10 Columbus Cir New York NY 10019 United States
(Address available only for administrative correspondence. No returns and no physical point of sale at this address)
Business registration number (EIN): 47-2117276
Contact Details
Email: support@veramara.com
Phone: +1 (646) 982-1637
Estimated Response Time: 30 minutes - 24 hours
Business Hours:
Monday to Friday: 9:00 AM - 6:00 PM (ET)